Turn support chats into actionable insights
Chatref answers questions from your own content – so you can improve docs, product, and reduce repeat questions.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs without clear next steps.
Global support
Customers ask the same questions in different languages across regions.
The Chatref solution
Stop repeating yourself in support.
Your team spends too much time answering repeat questions. Chatref AI handles these instantly from your docs, guides and site – no dead-end links or made-up answers. Customers get help fast. Your team works on what matters.
Real questions
What Chatref answers here.
AI answers 'How do I create a gradient?' using your tutorial docs.
Chatref captures leads asking about advanced features.
Weekly insights show 50% struggle with the layer panel.
AI resolves 'Is there a free trial?' with your pricing page.
Under the hood
The features that power it.
Loved by support teams
SaaS teams solve support at scale with their own content
See how brands deflect repeat questions and capture leads in one flow.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our docs now answer setup questions instantly – no more waiting for the team. Users complete onboarding faster and we focus on complex cases.
Chatref captures leads from feature questions. We follow up with personalized demos and close more deals.
of import questions answered before they reach the team
One set of content handles every region. Support scales without adding headcount or translating docs.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. No extra steps. Customers get answers instantly.
What if Chatref gives wrong answers about our product?
It only uses your approved content. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged chats.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.
Can it answer questions in different languages?
One AI agent covers every language – all grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How much setup is needed during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn support chats into insights – free start
Start for free. AI answers questions from your own content.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.