Answer multilingual support questions in your brand’s voice

Q: What if the AI gives wrong answers?

Chatref only uses your approved content. **No guesswork.**

Q: Is this just another chatbot with article links?

Chatref resolves issues in chat. **No dead-end links.**

Chatref deflects repeat questions and shortens onboarding using just your English help docs. Scale support without adding headcount.

Get started Talk to an expert

Featured on

Chatref featured on There's An AI For That

Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps to move forward.

Global support

Customers ask the same questions in different languages, draining your team’s time.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportCapture warm leads

The Chatref solution

Turn repeat questions into instant answers.

Fig. 1 · Turn repeat questions into instant answers – AI resolves 80% of support questions – no human needed for simple issues.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

A French user asks how to create a mockup – Chatref answers instantly in French from your

Users in Asia get help overnight when your support team is offline.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Custom Actions

Let the chat collect info, link out, or do tasks.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Graphic Design Software hub.

Deflect repeat questions with your docs

Get users answers fast – no waiting

Turn chats into fixes for your team

Cover every time zone – one widget

View all Graphic Design Software solutions

Loved by support teams

SaaS teams automate support with their own content

See how businesses cut repetitive questions and scale effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our product docs now answer 90% of setup questions instantly. The team handles only the tricky cases.

Pinehook

Chatref walks users through our guide step-by-step. Fewer stalled imports land in our queue.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content handles every language. Donor questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t customers get confused with another chat option?

Chatref fits right into your website. No extra steps – just instant answers.

What if the AI gives wrong answers?

Chatref only uses your approved content. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security rules. Flagged chats go straight to humans.

Is this just another chatbot with article links?

Chatref resolves issues in chat. No dead-end links.

How does it handle different languages?

One AI agent covers all languages – grounded in your English content.

What if a customer needs human help?

Seamless handoff to your team with full chat history.

How long does setup take?

Minutes. Upload content, add the widget snippet – you’re ready.

Turn your docs into an instant AI support agent – free

Start for free. AI answers customer questions in your brand’s voice.

Start for free Talk to an expert

Part of Chatref for Graphic Design Software · SaaS hub · pricing.