Answer graphic design questions instantly – no more repeats
Chatref uses your guides to resolve questions automatically. Scale support without adding headcount as your product grows.
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Why this matters
Support gets stuck on repeat questions
Deflect the busywork – not more tickets. Chatref answers setup, import, and permission questions from your own guides the moment they are asked.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours answering the same setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work as tickets pile up and users stall before finishing setup.
No warm leads captured
Valuable signals from support chats slip away because no one captures them.
What you get
Four wins for customer support
The big picture
SaaS support teams stop repeat questions – AI answers from your guides, not the
As you add users, the number of questions climbs steeply. With Chatref, the share that reaches your team stays flat — Chatref answers the growing gap from your own content, so support does not scale with signups.
How it works
Turn your guides into instant answers
Feed Chatref your setup docs and FAQs once. It learns them to answer customer questions 24/7 – so your team handles only the cases that need a human.
Add your help docs and guides Upload setup guides, import walkthroughs, and permission FAQs. Chatref learns them fast to answer questions straight from your content.
Drop in one widget snippet Embed the Chatref widget on your site. It connects to your content and starts resolving customer questions instantly.
AI answers from your own docs Customers get answers from your content – no dead-end links. AI resolves setup snags, pipeline questions, and permission issues using only what you’ve written.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
SaaS support that scales
Find your industry
One AI agent answering customer questions – across every tool and language. Deflect repeat questions.
Real questions
SaaS support questions handled instantly
AI explains how to use the pen tool in your software.
Automatically captures emails for free trial conversions.
Tags chats by feature to spot usability issues.
Handles language differences with one set of guides.
Fix 'missing customer record' errors on the spot
Set up sales pipelines in minutes
Connect Gmail to CRM in under a minute
Graphic design support wins
Instant answers to repeat questions – so your team focuses
Stop repeating the same answers about tools, features and workflows – Chatref handles it all from your own guides.
The math
Scale support without adding headcount
Every chat resolved instantly is money saved. Chatref turns your docs into 24/7 support – so you deflect repeat questions and free your team for high-value work. Results depend on your content and product.
- Fewer support tickets – more time for high-value work
- Faster onboarding – happier customers
- Global coverage – one set of guides for all regions
- Insight loop – improve your product continuously
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref replace our existing support tools?
No. It works alongside your current setup – handling repeat questions and capturing leads.
Is Chatref secure for customer data?
Yes. Security and privacy are top priorities – your data stays safe.
What if Chatref can't answer a question?
It hands off to your team with full context – no repeated questions or lost details.
Will it invent answers about our product?
No. It only uses your own help docs and guides – never makes things up.
Is it just a search box in disguise?
No. It gives instant answers and can take action – like resetting passwords.
Can it handle our product’s unique features?
Yes. Upload your guides and permission docs. It answers only from that content.
Does it replace our support team?
No. It deflects repeat questions so your team tackles complex cases.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet – you’re done.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content – one widget covers every region.
What if our guides are outdated?
It only uses what you give it. Update your guides, and it uses the new content immediately.
How do we track what users are asking?
It sends a weekly insights email. It shows top questions and where your guides need work.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without growing your bill.
Bring Chatref to your graphic design software.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the SaaS support hub · see pricing.