Turn your docs into self-service support
Chatref answers customer questions from your existing content – so users get help instantly, without waiting. Your team handles only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Turn docs into instant self-service support.
Your customers ask the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. They get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
‘How do I import contacts?’ – AI guides them through it.
‘Tell me about premium features’ – Captures their email for follow-up.
Tag chats by feature to find what users struggle with most.
Handoff complex cases to agents with full context.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support costs with their own content
See how they deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our docs now answer setup questions instantly – no more waiting for the team. Onboarding moved faster than ever.
One set of content handles every language and time zone. Support questions don’t pile up overnight.
of import questions answered before they reach the team
Donors get instant answers about giving – even after hours. Our team focuses on major gifts instead of repeat questions.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security rules. Flagged chats go to human review.
Is this just another chatbot sending article links?
Chatref resolves issues in chat – no dead-end links.
How will this handle questions in different languages?
One AI agent covers all languages – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Add content, drop in one widget snippet, and your AI starts answering.
Turn your docs into self-service support – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.