Turn your content into free knowledge base software
Embed Chatref’s widget to answer customer questions instantly – no upfront costs, just instant support that scales with your team.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team’s time drains away.
Slow onboarding
New users get stuck – they can’t find the exact next step in your docs.
Support scaling
You can’t hire faster than your product grows – tickets pile up.
Missing insights
You don’t know which questions trip customers up most often.
The Chatref solution
Turn your content into instant support.
Customers ask. Chatref answers instantly from your content – in your brand’s voice. No more repeat questions or slow searches. Just fast, accurate help that scales with you.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut repeat questions
How Chatref turns your content into instant answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Users help themselves now.
Customers get answers in our brand's voice – not generic chatbot talk. Trust in our product went up.
of import questions answered before they reach the team
One set of docs now handles every region and time zone. Questions don't pile up overnight anymore.
Won’t outdated content hurt my AI agent’s answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does Chatref work with content in different formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your content – just faster than before.
Can it answer questions about my import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your content into free knowledge base software
Start for free – embed the widget and let AI handle support instantly.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.