Global support in every language
Your multilingual AI support answers customers worldwide – no translated docs, no extra work. Faster onboarding and happier teams.
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Why it matters
The problem this solves.
Support ticket overload
Your team drowns in repeat questions as your product grows.
Slow global support
Customers wait longer for answers when help isn’t in their language.
Outdated docs
Keeping multilingual knowledge bases updated is complex and error-prone.
The Chatref solution
Global support in every language.
A prospect hits a snag during CRM migration. They ask Chatref. AI pulls the exact next step from your old guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Global support that scales with your product
See how teams cut repeat questions and scale support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers in our users' language – no more translating docs or hiring local support. One set of guides handles every region.
Our AI agent pulls the exact steps from our own docs – not generic web searches. Users trust the answers because they're grounded in our content.
of import questions answered before they reach the team
Follow-ups and human handoffs include full context. Our team handles only the cases that need a person – no more repeating themselves.
Won’t customers still prefer human support for complex issues?
Chatref handles simple questions instantly. Your team focuses on complex cases – with full chat history.
How accurate are the translations?
Chatref answers in the customer’s language, grounded in your own content – no guesswork.
What if the AI gives wrong answers?
Chatref only answers from your approved content. Humans step in for edge cases.
Do we need separate knowledge bases for each language?
No. Chatref answers from one set of content in any language.
Won’t importing old content bring outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates.
How long does setup take?
Minutes. Upload content, drop in one widget snippet – your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours – Chatref never searches the web or shares your data.
Global support that’s always on – try free
Paste your help docs and let AI answer customers in their language, 24/7.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.