Scale support without adding headcount
Chatref answers instantly from your help content – cutting repetitive questions. Capture leads and scale support as you grow.
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Why it matters
The problem this solves.
Outdated help docs
Your knowledge base articles don’t match the current product – leaving customers confused.
Repeat questions
Support keeps answering the same basic questions your docs should handle.
Slow updates
Hard-to-update knowledge bases slow down your support team.
Hidden answers
Customers can’t find the help they need in your content.
The Chatref solution
Keep answers alive during product changes.
A customer hits a snag with a new feature. They ask Chatref. AI pulls the exact step from your latest guide. The issue resolves. They keep using – no queue, no wait, no churn to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume with up-to-date docs
How self-serve guides keep users moving during critical workflows
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get buried. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users see the exact field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Build your knowledge base in minutes – for free
Paste your help docs and let AI answer questions instantly from them.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.