Keep support costs flat as your product grows
Chatref answers repeat questions about data migration and integrations – from your own content. Free your team for high-value work.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users struggle to find answers in your docs and guides, delaying adoption.
Global support
Customers ask the same questions in different languages, requiring more resources.
Scaling support
Adding headcount isn’t keeping up with your product’s growth.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support without adding headcount
See how teams cut repeat questions and improve onboarding with their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our data migration guide now walks users through field mapping – most finish without our team. Admins focus on real migrations again.
Donors get instant answers about giving, even after hours. Our team handles major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Donor questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref appears only when users need help – no extra steps. It integrates seamlessly with your existing support flow.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Free AI support that scales with your product
Start for free – AI answers customer questions in your brand’s voice.
Part of Chatref for Project Management Software · SaaS hub · pricing.