Scale support with AI powered by your content
Chatref answers customer questions from your own docs – deflecting repeat queries and letting your team focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with steps from your guides.
Capture leads when customers ask about premium features.
Tag chats by feature to spot trends in your CRM data.
Handoff complex cases with full chat history for context.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how they deflect repeat questions and turn them into insights.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers from our own guides – no more made-up responses. Support questions dropped by half.
One set of content now handles every project in one voice. No more inconsistent answers across teams.
of import questions answered before they reach the team
We scale support coverage without adding agents. Pay-as-you-go pricing fits our budget perfectly.
Won’t this confuse customers with another chat option?
Chatref blends into your site – no extra steps. Customers get instant answers where they are.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI support agent
Start for free – AI answers customer questions in your brand’s voice
Part of Chatref for Project Management Software · SaaS hub · pricing.