Turn your content into an AI support agent
Chatref resolves repeat questions before they reach your queue – freeing your team to focus on exceptions. Scale support without adding headcount.
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Why it matters
The problem this solves.
Growing support tickets
More product features mean more questions you can’t keep up with.
Repeat questions
Your team wastes time answering the same basic questions over and over.
24/7 coverage
You can’t manually support every region and hour.
Missed leads
No one captures questions when support isn’t available.
The Chatref solution
Turn your help docs into an AI support agent.
AI pulls the exact answer from your guides. Prospects and customers get help 24/7 – no queue, no wait. Your team handles only the cases that need a person.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets with their own content
How businesses deflect repeat questions and speed up onboarding
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our repeat questions with steps from our own guide – no more generic advice.
Users get the exact onboarding steps they need, cutting our ticket volume in half.
of import questions answered before they reach the team
One set of content now handles every region and time zone – support questions dropped overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How quick is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats or languages?
Yes – help docs, guides, site pages, and files. Answers across languages from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your content into an AI support agent – free start
Add your help docs and let AI answer customer questions instantly in your brand’s voice.
Part of Chatref for Destination Management Support · Travel & Hospitality hub · pricing.