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Resolve traveler questions instantly with AI

Deflect repeat questions and shorten onboarding. Chatref answers from your own content – no rebuilds, no downtime.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Customers ask the same things over and over, flooding your support team.

Slow onboarding

New travelers struggle to find the exact next step in your help docs.

Global support

Support tickets pile up across regions and languages, stretching your team thin.

No insights

You miss key opportunities to improve your product from traveler questions.

Deflect repeat questionsShorten onboarding timeCover every region with one content setTurn questions into product insights

The Chatref solution

AI answers CRM-switch questions instantly.

Fig. 1 · AI answers CRM-switch questions instantly – Prospects get the exact next step from your old docs – no dead ends or guesswork

A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

AI answers ‘How do I switch CRMs?’ instantly from your docs – no new training.

Resolve ‘Where’s my data?’ in chat with one click – no email loops.

Capture warm leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Destination Management Support hub.

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Loved by support teams

Real teams cut support tickets in half

How Chatref keeps users moving with self-serve guides

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref walks users through our own onboarding steps – no more 'how do I start' emails. Our team handles only the real issues now.

Pinehook

Users get the exact steps from our docs, not generic advice. Trust in our product went up.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of guides now handles every region and time zone. Questions no longer pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t AI make mistakes with traveler inquiries?

Chatref only answers from your own content, so it never makes things up. Results depend on your docs.

Do we need to hire more support staff as we grow?

Chatref scales with you – handle more travelers without adding headcount.

Can it really reduce our support tickets?

Results depend on your content, but most repeat questions are deflected automatically.

How does it handle multilingual travelers?

One agent covers every language, grounded in your content.

Won’t importing old content bring in outdated answers?

You choose what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.

How long does setup take during a migration?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites or coding.

What if my old content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.

Resolve traveler questions instantly – free start

Paste your help docs and let AI answer in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Destination Management Support · Travel & Hospitality hub · pricing.