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Instantly answer travel questions from your own content

Stop repeating answers about bookings or policies. Chatref resolves questions instantly from your help docs – no downtime, no lost momentum.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Customers ask the same booking and policy questions over and over.

Slow responses

High chat volumes overwhelm your support team, leaving customers waiting.

Frustrated customers

Slow response times leave customers unhappy and looking elsewhere.

Keeping content current

Policy or destination updates mean your help docs are always out of date.

Reduce repeat questionsSpeed up response timesKeep customers happyScale support without adding agents

The Chatref solution

Keep answers alive during CRM switch.

Fig. 1 · Keep answers alive during CRM switch – AI answers CRM-switch questions from your own content – no dead ends or guesswork

A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your old help docs – no new training.

Resolve ‘Where’s my data?’ in the chat with one click – no email loops.

Capture warm leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Online Travel Agencies hub.

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View all Chatref for Online Travel Agencies solutions

Loved by support teams

See how Chatref keeps customers moving

Teams solve travel questions instantly – no more repeating the same answers

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref pulls exact booking policy details from our own site, so travelers get instant answers – no more waiting for support.

Pinehook

Our 24/7 chat now handles every region with one set of content. No more overnight backlog of policy questions.

Cardinal CRM
68%

of import questions answered before they reach the team

Chatref turned our FAQ into an instant helper. Customers find answers fast – no more dead-end links or generic advice.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content cause bad answers?

You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content.

How fast is setup?

Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or delays.

Does it handle multiple languages?

Yes. It answers across languages from one set of imported content – covering your whole team in every region.

Is my content private?

Yes. Your content stays yours. Chatref never searches the web or shares your data.

Will customers notice changes?

No. Your AI answers in your brand’s voice using your content – same help, just faster.

Can it explain our import format?

Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.

What if imports fail?

It lists common reasons from your docs and hands off to your team for anything unusual.

Does it help with field mapping?

Yes. It guides users through matching columns to fields using your documentation.

Resolve travel questions instantly – free start

Paste your help docs and let AI answer in your brand’s voice

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Part of Chatref for Chatref for Online Travel Agencies · Travel & Hospitality hub · pricing.