Share local attractions instantly
Chatref answers guest questions from your existing content – boosting satisfaction without extra staff.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs.
No visibility
Your team lacks data on which steps confuse customers most.
The Chatref solution
Scale support as your product grows.
Your docs are full of answers. Chatref turns them into AI agents that resolve chats in your brand’s voice. When a question needs a human, they take over with full context – no back-and-forth. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Serviced Apartments hub.
Loved by support teams
Teams cut repeat questions by half
How Chatref turns your attraction guides into instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more guests asking 'how do I book tickets'.
One set of guides handles every language and time zone. No more outdated info across platforms.
of import questions answered before they reach the team
Guests get instant, personalized recommendations – all from our own curated content. No made-up info.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload content, drop in one snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with mixed formats or languages?
Yes – Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it resolve import format questions?
Yes. It pulls answers straight from your import guides, showing the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Share local attractions instantly – free start
Paste your guides and let AI answer guest questions in your brand’s voice.
Part of Chatref for Chatref for Serviced Apartments · Travel & Hospitality hub · pricing.