Scale support without adding headcount
Chatref answers vendor and buyer questions instantly – grounded in your own help docs. Free up your team to focus on what matters most.
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Why it matters
The problem this solves.
Global support
Customers wait longer for help across time zones and languages.
Repeat questions
Your team answers the same basic questions over and over.
Inconsistent support
Vendors get different quality help from your team.
Scaling support
More customers mean more support work for your team.
The Chatref solution
Scale support as your marketplace grows.
Your marketplace is growing. Vendors and buyers have questions. Chatref keeps them moving – 24/7, in their language. AI answers instantly from your help docs and guides. No dead-end links. No guesswork. When humans step in, they see the full chat history. **Scale support – no
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – instantly.
Fix ‘Where’s my data?’ in the chat with one click – no back-and-forth.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Teams cut support costs in half
How Chatref scales your content into 24/7 self-serve support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers vendor questions from our own onboarding guide – no more repeating the same steps. Our team focuses on high-value tasks now.
Buyers get instant answers in their local language. Our support quality stays consistent across every region.
of import questions answered before they reach the team
We handle vendor and buyer support in one place. Chatref scales with our marketplace – no per-seat fees.
Won’t outdated content confuse customers?
You control what’s imported. Start with your best guides, then use insights to update the rest. Your AI only answers from what you approve – so outdated content stays out of sight.
How fast can I get started?
In minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or delays.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of content – so your whole team stays covered.
Is my content safe with Chatref?
Always. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
It flags common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Start your free Chatref trial today
Drop in one snippet to let AI answer vendor and buyer questions instantly – no headcount needed.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.