Auto-answer beginner questions in your brand’s voice
Chatref resolves repeat questions from your own guides – so your team handles only the cases that need a person.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time on the same beginner support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Deflect repeat questions before the queue.
Your team spends too much time on repeat questions. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ from your guides.
Capture leads when customers ask about premium features.
Tag chats by feature to spot trends.
Handoff complex cases with full context.
Under the hood
The features that power it.
Loved by support teams
Cut support costs with answers from your own content
See how teams slash onboarding time and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guides now handle the repetitive setup questions – faster than our team could.
New users complete onboarding in half the time with instant answers from our own playbooks.
of import questions answered before they reach the team
One set of content supports every region without adding headcount.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Hands off to humans with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Cut support costs with AI answers from your own guides
Start for free. Auto-answer beginner questions in your brand’s voice.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.