Cut support costs as your product grows
Chatref answers common questions from your docs – freeing your team to handle only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time repeating the same answers about layers, keyframes and export settings.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers expect 24/7 support across all time zones and languages.
The Chatref solution
Scale motion graphics support effortlessly.
Your motion graphics docs get the same questions daily. AI answers instantly from your content – no dead ends or guesswork. Customers get help fast, and your team tackles what matters.
Real questions
What Chatref answers here.
AI answers ‘How do I import contacts?’ with your exact steps.
Capture leads when users ask about paid plans.
Tag chats by feature to spot product gaps.
Handoff hard cases with full context.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how brands deflect repeat questions and focus on what matters.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our motion graphics users get instant answers about layers and keyframes – all from our own docs. No more made-up responses.
Support costs dropped as we scaled. Chatref handles the common cases, so our team tackles only the complex ones.
of import questions answered before they reach the team
One set of content now supports every language and channel. We finally cover all regions without adding headcount.
Won’t Chatref confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if Chatref gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Cut support costs with AI – free start
Start for free. AI answers questions in your brand’s voice from your own content.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.