Cut onboarding time with AI that learns from your content
Reduce repeat questions and guide users step by step with answers pulled straight from your own help docs – no guesswork, just instant support.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same things over and over.
Slow onboarding
New users get stuck without clear next steps.
Global support
Keeping answers consistent across regions is tough.
The Chatref solution
Scale support without adding headcount.
A customer asks a question you’ve answered 100 times. AI pulls the answer from your docs and resolves it instantly. Humans handle only the cases that need a person. Support scales with your product – no hiring sprints or backlogs.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref keeps users moving with self-serve guides from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our long setup guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' tickets.
Chatref walks users through configuration from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then update based on insights. Your AI only answers from what you provide.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it handle multiple languages?
Yes. It answers across languages from one set of imported content – keeping your whole team covered.
Is my content kept private?
Yes. Your data stays yours. Chatref never searches the web or shares your content.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Cut onboarding time with AI-powered support – free
Start for free and let AI answer questions from your own content in seconds.
Part of Chatref for Destination Management Support · Travel & Hospitality hub · pricing.