Scale support without adding headcount
Chatref answers travel agent questions instantly from your own content – no generic chatbot. Capture warm leads and deflect repeat questions.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Maintaining consistent service across regions and time zones is a struggle.
Warm leads
You’re missing out on capturing and converting leads from support chats.
The Chatref solution
Scale support for your growing product.
A customer asks about a new feature. AI pulls the exact steps from your help docs and resolves it in chat. No queue, no wait, no friction. They keep using your product – no support ticket needed.
Real questions
What Chatref answers here.
Auto-answer ‘What’s your cancellation policy?’ with the exact terms.
Resolve ‘How do I book a group tour?’ in chat, no article links.
Capture lead details when someone asks about destinations.
Handoff complex inquiries to agents with full context.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with instant answers
How teams deflect repeat questions and scale globally – without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides. No more 'how do I start' emails clogging our queue.
Users trust the answers because they come straight from our own docs – not generic chatbot advice.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Support requests dropped overnight.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload content, drop in one snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. Answers across languages from one set of content.
Is my old content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it handle import format questions?
Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation rules.
Empower your team with instant answers – free start
Paste your help docs and let AI resolve repeat questions in your brand’s voice.
Part of Chatref for Destination Management Support · Travel & Hospitality hub · pricing.