24/7 support that speaks your brand
Automate multilingual answers from your own content – no generic chatbots. Scale support across time zones without adding headcount.
Featured on
Why it matters
The problem this solves.
Time zone chaos
Customers wait too long for answers outside business hours.
High support costs
Hiring multilingual agents drives up expenses and slows hiring.
Repeat questions
Support keeps answering the same basic questions about bookings, policies and destinations.
Seasonal demand spikes
Support can’t keep up during peak travel seasons.
The Chatref solution
Keep answers alive during growth.
A user hits a snag in your latest feature. They ask Chatref. AI pulls the exact next step from your release notes. The issue resolves. They keep using – no queue, no wait, no churn to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Online Travel Agencies hub.
Loved by support teams
24/7 support that speaks your brand
How global teams scale customer service with their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for replies. Our team focuses on the tough cases now.
We handle inquiries in Spanish, French, and German without hiring more staff. Chatref just works from our existing docs.
of import questions answered before they reach the team
During peak travel seasons, Chatref scales seamlessly. No more overwhelmed support agents or missed opportunities.
Will the AI understand our industry jargon?
Yes – Chatref learns from your own content, so it speaks your brand’s voice and understands your industry terms.
Can it handle multilingual support without extra costs?
Yes – Chatref answers in local languages using your content, no need for multilingual agents.
Will it integrate with our existing CRM?
Yes – Chatref integrates with your CRM to provide seamless customer data and context.
Is the pricing flexible for seasonal businesses?
Yes – Chatref’s pay-as-you-go pricing scales with your support needs, perfect for seasonal demand.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Start your free AI support chat – no credit card
Try 24/7 support that speaks your brand. Paste your own content and let AI handle customer questions instantly.
Part of Chatref for Chatref for Online Travel Agencies · Travel & Hospitality hub · pricing.