Stop losing sleep study slots to voicemail.
Your front desk fields the same 20 patient questions every day – while study slots slip to after-hours voicemail. Chatref answers from your own clinic content, day and night, and hands off only what genuinely needs a person.
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Why this matters
The front desk is fielding questions, not filling slots.
Answer the routine, not more voicemails. Chatref answers prep, results, and resupply questions from your own clinic content the moment they are asked – so your front desk fills slots instead of fielding calls.
Inbound Patient Queue
Patient questions arrive from phone, web, and walk-in, feeding automatically into a single unified front-desk pipeline.
Practice Knowledge Base
Chatref indexes your scheduling rules, FAQs, and clinic policies, verifying every response against your official documents.
Smart Output Routing
Most patients receive instant answers. Complex or clinical requests are routed directly to your office staff.
Answered Instantly
90%+ of operational, policy, and scheduling questions resolved on the spot.
Warm Staff Handoff
Escalated directly to your clinic team with complete patient query transcripts.
Patient questions about study prep, results timelines, and CPAP resupply arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own clinic content, and those answers reach every patient on every channel.
The challenge
Sleep clinics run on tight scheduling windows – in-lab studies, home sleep tests, and titration nights all need precise coordination. Meanwhile, a small front desk fields the same 20 questions every day: What do I
What goes wrong
After hours, those calls go to voicemail. By the time staff returns them next morning, patients have booked a home sleep test through a telehealth competitor. CPAP patients who can't reach anyone to confirm their
The Chatref way
Chatref learns your clinic's scheduling rules, study prep instructions, and CPAP resupply timelines from your own content. It answers routine questions instantly – day or night – collects the details staff need, and
What you get
Four wins for sleep clinic teams.
The big picture
Keep growing patient volume off your front desk.
Inbound Patient Queue
Patient questions arrive from phone, web, and walk-in, feeding automatically into a single unified front-desk pipeline.
Practice Knowledge Base
Chatref indexes your scheduling rules, FAQs, and clinic policies, verifying every response against your official documents.
Smart Output Routing
Most patients receive instant answers. Complex or clinical requests are routed directly to your office staff.
Answered Instantly
90%+ of operational, policy, and scheduling questions resolved on the spot.
Warm Staff Handoff
Escalated directly to your clinic team with complete patient query transcripts.
As a sleep clinic grows, the volume of routine patient questions – prep, results, CPAP resupply – scales faster than front desk headcount. Chatref absorbs that routine volume so the gap never becomes a staffing crisis.
How it works
From your clinic content to a clear patient answer.
Add your study guides and resupply schedules once. Chatref learns them, answers patients day and night, and brings your team in only when a case genuinely needs a coordinator.
Add your sleep clinic guides Point Chatref at your prep instructions, results FAQ, resupply schedules, and scheduling rules. It learns them in minutes.
Chatref learns your clinic's content It indexes everything so it can answer any patient prep, results, or resupply question from your own documentation.
Patients get answers on your site Questions about what to bring, when results arrive, and how to reorder supplies resolve instantly – day or night, right on your clinic website.
Clinical questions go straight to your team When a question needs a coordinator or clinician, Chatref hands it off with the full chat thread – so staff picks up with complete context.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
More healthcare practices
Explore other sub-industries.
Chatref works the same way across healthcare. See how it fits neighbouring practices.
Real questions
Questions it answers from day one.
What do I need to bring to my in-lab sleep study?
How long will it take to get my sleep study results?
Can I order a new CPAP mask through the clinic?
Do I need a referral to book a home sleep test?
What time should I arrive for my overnight study?
How do I know when I'm due for new CPAP supplies?
Can I reschedule my sleep study appointment?
What should I avoid doing the night before my sleep study?
Solutions for sleep clinics
Solve every sleep clinic job, from booking to resupply.
From after-hours study requests to CPAP resupply intake, Chatref answers the questions behind each step. Pick the one your front desk gets stuck on.
The math
Help that scales with your patient volume, not your front desk.
Because you only pay for what you use, costs follow real patient interactions, not seats. As your clinic fills more study slots, Chatref absorbs the prep, results, and resupply questions – so each coordinator can serve far more patients. Results depend on your clinic size and content.
- Fewer repeat prep and scheduling calls
- After-hours study requests captured, not lost
- CPAP resupply intake without phone tag
- Front desk freed from routine how-to questions
Loved by support teams
Sleep clinic teams, answering more patients without more staff.
How sleep clinics use Chatref to answer prep, results, and resupply questions before they reach the front desk.
Chatref took over the prep and results-timeline questions that used to fill our morning voicemail. Our coordinators finally spend their time on patients who genuinely need them – not the same 15 questions on repeat.
Patients used to abandon after-hours booking attempts entirely. Now they submit their details through the widget and our scheduler has a warm list every morning.
It answers CPAP resupply questions from our own schedule, in our own words. Patients trust the information because it matches exactly what we tell them on the phone.
of routine patient questions answered before they reach the front desk
One widget covers our two locations. Patients get the right prep guide for their site without staff forwarding a single call.
Can the widget tell patients how long their sleep study results will take?
Yes. You upload your clinic's standard results timeline and Chatref answers from that document. It does not interpret individual results – if a patient asks about their specific findings, the widget routes them to a staff member.
Will it book sleep study appointments directly?
Chatref collects the details your schedulers need – referral information, preferred dates, test type – and queues the request for staff confirmation. It does not write directly into your scheduling software unless you connect a custom
Can it handle CPAP resupply questions?
Yes. Train it on your resupply schedule and it answers eligibility questions and collects order requests. Decisions about changing CPAP settings or pressure are always escalated to a clinician.
What happens when a patient asks a question the widget can't answer?
Chatref tells the patient it is connecting them with a team member and hands the full conversation thread to your shared inbox. No context is lost – staff sees exactly what was asked before picking up the conversation.
Is it suitable for multi-location sleep medicine groups?
Yes. Each location can run as a separate workspace with its own scheduling rules, content, and escalation contacts – or you can run a shared widget that routes by location based on what the patient tells the chat.
How does the widget handle after-hours study requests?
It stays live 24/7. When a patient submits a booking request outside office hours, Chatref collects the necessary details and queues it for your team. Staff starts the day with a ready-to-call list instead of a voicemail backlog.
Bring Chatref to your sleep clinics.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Healthcare support hub · see pricing.