Answer eco-conscious shoppers instantly with your own product knowledge
Reduce support bottlenecks while keeping your brand’s green ethos intact. Chatref answers shopper questions instantly – so you scale without adding headcount.
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Why this matters
Your support team is drowning in repeat questions
Stop wasting time on the same old answers. Let Chatref handle the repetitive questions – so your team can focus on what really matters.
Inbound Shopper Queue
Shopper questions arrive from the website widget, order-tracking lookups, and pre-purchase queries – all feeding a single support pipeline.
Store Knowledge Base
Chatref indexes your product catalog, return policies, and sizing guides – verifying every response against your own store content.
Smart Output Routing
Most shoppers get an instant answer. Complex returns or sensitive order issues are routed to your support team with full context.
Answered Instantly
90%+ of order, returns, sizing, and policy questions resolved on the spot.
Warm Agent Handoff
Escalated to your support team with the full shopper conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions, every day
Your team keeps answering the same setup, import, and permission questions over and over.
Work grinds to a halt
Admins get pulled away from product work while tickets pile up and users stall.
Missed lead signals
Valuable insights from support chats slip away because no one captures them.
What you get
Four wins for sustainability-focused e-commerce
The big picture
E-commerce support teams cut repeat questions – AI answers from your own product
Inbound Tickets vs. Agent Capacity
As product lines expand, ticket volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered shoppers.
Support Diagnostics
Nearly 180 shopper tickets go unanswered daily – many before checkout.
With Chatref
Chatref answers the gap instantly from your store's own content – turning abandoned carts into completed orders.
As a store adds products and customers, inbound support tickets climb steeply. Without Chatref, the share answered by agents barely moves — shoppers abandon. Chatref answers the growing gap from the store's own catalog and policies, so the support team stays calm at any scale.
How it works
Turn your help docs into instant answers
Feed Chatref your CRM guides and FAQs once. It learns them and answers customer questions 24/7 – so your team only jumps in when a case needs a real person.
Add your help docs and guides Upload your setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop the widget on your site Paste one snippet – Chatref appears as a chat button. Customers talk to it like they would your team.
AI answers from your content Questions about contacts, pipelines, or permissions resolve instantly in the chat – no dead-end links, no digging through docs.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
E-commerce support
Sustainable customer care
AI agents that answer eco-conscious shoppers instantly – from your own product knowledge.
Real questions
Sustainable e-commerce questions answered instantly
Explain product materials and sourcing in real time.
Provide 24/7 support for shoppers across time zones.
Ensure brand voice consistency in all customer interactions.
Capture leads from eco-friendly product inquiries.
Sustainable support
Answer eco-shoppers with your own product knowledge
Turn your help docs into instant answers – no support team needed. Stop repeat questions before they start. Speed up sales with instant answers. **Scale
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will it sound robotic or miss our brand’s eco-friendly tone?
No. It uses your own content, so every answer sounds like your brand – not a generic chatbot.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like processing returns or updating orders – right inside the chat.
Can it handle our unique sustainability policies?
Yes. Upload your policy guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our product guides are outdated?
It only uses what you give it. When you update your guides, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your guides are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex product questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our store?
Yes. It can trigger account tasks like processing refunds or updating orders – all from your guides.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for green product stores.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the E-commerce support hub · see pricing.