Keep subscription shoppers happy without adding staff.
Your subscribers have questions – 24/7. Chatref answers instantly from your help docs and product pages, so support scales with your business.
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Why this matters
Your support team is drowning in repeat questions
Stop wasting time on busywork. Your team answers the same setup, import, and permission questions every day. Chatref takes over – freeing them to focus on what matters.
Inbound Shopper Queue
Shopper questions arrive from the website widget, order-tracking lookups, and pre-purchase queries – all feeding a single support pipeline.
Store Knowledge Base
Chatref indexes your product catalog, return policies, and sizing guides – verifying every response against your own store content.
Smart Output Routing
Most shoppers get an instant answer. Complex returns or sensitive order issues are routed to your support team with full context.
Answered Instantly
90%+ of order, returns, sizing, and policy questions resolved on the spot.
Warm Agent Handoff
Escalated to your support team with the full shopper conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours answering the same setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work as tickets pile up and users stall before finishing setup.
Inconsistent responses
Keeping answers consistent across channels and regions is a constant struggle.
What you get
Four wins for SaaS teams
The big picture
AI answers from your own content – no guesswork, just fast help.
Inbound Tickets vs. Agent Capacity
As product lines expand, ticket volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered shoppers.
Support Diagnostics
Nearly 180 shopper tickets go unanswered daily – many before checkout.
With Chatref
Chatref answers the gap instantly from your store's own content – turning abandoned carts into completed orders.
As a store adds products and customers, inbound support tickets climb steeply. Without Chatref, the share answered by agents barely moves — shoppers abandon. Chatref answers the growing gap from the store's own catalog and policies, so the support team stays calm at any scale.
How it works
How Chatref works
Your content becomes instant answers. Here’s how it works in 4 steps.
Add your help docs and guides Upload your setup guides, FAQs, and product pages. Chatref learns them to answer questions in your brand’s voice.
Drop the widget into your site One snippet embeds Chatref anywhere. It starts answering questions instantly from your own content.
AI answers from your content Customers get answers they can use – no dead-end links, just solutions that work.
Human handoff with full context When a question needs a person, Chatref passes it to your team with all the details – no wasted time.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Subscription support
Niche stores, big savings
One AI agent that answers questions instantly from your help docs and product pages – in your brand’s voice.
Real questions
Subscription questions answered instantly
'How do I cancel my subscription?' – Chatref answers from your cancellation policy.
'When is my first box shipped?' – Chatref checks your shipping guide for the answer.
'What’s in this month’s box?' – Chatref pulls details from your product pages.
Complex billing questions get handed off to your team with full chat history.
Keep subscribers happy
Automated support for niche subscription stores
Answer customer questions instantly with your own content – no waiting, no delays. Scale support without adding staff.
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will it invent answers about our CRM?
No. It only uses your own help docs and guides – never makes up answers.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions.
Can it handle our CRM’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content.
Does it replace our support team?
No. It deflects repeat questions so your team focuses on complex cases.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet – no training or coding.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region.
What if our CRM docs are outdated?
It only uses what you give it. Update your docs, and it uses the new content immediately.
How do we know what users are asking?
It sends a weekly insights email. It shows top questions and where your docs need work.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without growing your bill.
Will it work for complex CRM questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our CRM?
Yes. It can trigger account tasks like resetting permissions or updating settings from your help docs.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for niche subscription stores.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the E-commerce support hub · see pricing.